Facebook Reviews: What Marketers Need to Know – via Social Media Examiner

If your business has been on Facebook for any length of time, you’ve likely seen some reviews and star ratings posted. Good or bad, these reviews can affect the way your company is perceived, so it’s important to keep a close eye on new reviews and respond in a timely manner to any issues that may arise. Kandice Linwright of Social Media Examiner discusses the pros and cons of showing reviews on your Facebook page, how to respond to negative reviews and, if all else fails, how to turn the reviews feature off. View article